Astound Business December 5, 2023
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Hosted Voice

Get a reliable phone system that's
scalable and easy to manage

Scalable solution

Our service is scalable and can grow with your organization by adding more phones and features, as needed.

Reliable service

Get a dedicated voice connection that guarantees calls will not be impacted by internet traffic.

Easily manage

Update and manage your account set-up and call tree through the Hosted Voice portal. Changes are made easily since service is web-based.

Lower Costs

With no need to purchase or maintain a PBX or your own phone equipment, simplify your bill with no hidden fees and a predictable, flat rate.

Fast and easy install

Choose to use the softphone feature, and there is no need for any phone equipment, making implementation for your business and remote teams fast and easy.


Our Mobility applications keep your employees connected to each other and the office by extending access and control of their Hosted Voice desk phones to their laptops and mobile devices.

This secure, remote connection to the office phone allows them the flexibility to work anywhere but still answer calls coming into the company.

Stay current with new features and functionality

Since Hosted Voice is cloud-based, we continually push out new features and functionality.
And since it’s a part of our Unified Communications as a Service (UCaaS) solution, we also have other powerful features, such as:

  • Cloud Contact Center provides greater visibility into call center phone activity through reports and dashboards.
  • ConnectNow , our video conferencing tool, keeps teams better connected.

See below for information on our seat structures and list of features for each.

Three great packages: Essential, Express, and Premium

We have designed feature packages to support different user types and applications to help you meet your company’s specific needs.
Select the perfect one for your business.

ESSENTIAL (Phone only)

Essential seats are designed for frontline staff or common areas typically not associated with a person but with a handset.

  • Handset required with Seat

Functionality can be limited to meet your specific requirements per seat.

Recommended for:

  • Classrooms, retail locations, healthcare, restaurants
  • Conference rooms, warehouses, lobbies, and kitchens

EXPRESS (Phone, Messaging)

Express seats offer a core set of Unified Communications tools that empower employees and keep them connected. These tools include voicemail, mobility, and SMS. Additional features, such as ConnectNow, Astound’s web conferencing solution, and other advanced features can be added on to meet your specific needs.

  • No handset required with Seat

Recommended for:

  • Office, mobile, or hybrid workers
  • Small, medium, and even large businesses

PREMIUM (Phone, Video, Messaging)

Premium seats expand on the core set of UCaaS features included in the Express seat by adding voicemail transcription and ConnectNow (25 attendee count). You also have access to the full complement of features offered today, such as Cloud Contact Center, which can be used by supervisors and managers.

  • No handset required with Seat

Recommended for:

  • Office, mobile, or hybrid workers

Features Essential Express Premium
Unlimited Local, Regional, and Long Distance
24 x 7 Customer Support
High-Definition (HD) Voice
Multi-Site Support
Phone Handset Required Add-on Add-on
Voicemail Add-on
User Portal and System Administrator Portal X
Mobility X
Mobile Apps for iOS & Android X
Softphone for PC or Mac X
Presence & Status X
Unlimited Instant Messaging X
Unlimited SMS Text Messaging X
Voicemail Speech to Text Transcription X Add-on
On-Demand Call Recording X
Call Logs X
Media On Hold X
Video Conferencing – ConnectNow X Add-on (Max 100 Attendees) 25 included (Max 500 Attendees)
Inbound E-Fax X Add-on
Cloud Contact Center X Add-on Add-on
Premium Auto Attendant with Multi-Level Menu Included for Enterprise Customers
Audio Conferencing (Participant counts 10, 25, 50, 100) X Add-on Add-on
Additional Attendee Count (25, 100, 200, 300, 500) X Add-on Add-on
Attendant Console X Add-on Add-on
Call Recording X Add-on Add-on
MLHG (Multi-Line Hunt Group) X Add-on Add-on

Available Phone Equipment

If you prefer to have phones in the office vs. using the softphone client application, see below for the wide variety of options we can provide as part of your solution.


Poly Edge E220

  • 2.8″ LCD
  • 4-line keys (16 paginated)
  • 2 x GigE PoE
  • 1 USB-C Port
  • Bluetooth 5
  • No

Poly Edge E350

  • 3.5″ LCD
  • 8-line keys (32 paginated)
  • 2 x GigE PoE
  • 1 USB-C Port
  • Bluetooth 5
  • Wi-Fi (802.11AC)

Poly Edge E450

  • 3.5″ & 2.4″ LCD
  • 8 + 6-line keys (32 + 12 paginated)
  • Supports 1 EM
  • 2 x GigE PoE
  • 1 USB-C Port
  • Bluetooth 5
  • Wi-Fi (802.11AC)

Poly Trio 8800

  • Large Conference Room Phone
  • 20-ft microphone range
  • 5″ Color LCD Touchscreen
  • Two-port gigabit Ethernet switch
  • Wi-Fi connectivity
  • USB and Bluetooth-enabled

Poly Rove 30 and B2 Base

  • Drop proof (up to 6.6 ft. / 2 m.)
  • Dust tight and Water resistant (IP65 rated)
  • Four dedicated line keys
  • High Level DECT™ Security
  • Excellent call quality, even in noisy environments

  • Poly phone user guides and Quick Start Guides are available in our Voice Support section
  • Contact us for additional equipment offerings or questions regarding software-enabled features and capabilities

Learn more about Hosted Voice