Astound Business September 14, 2022

Hosted Voice

Get greater flexibility and functionality
than traditional phone service

Scalable solution

Our service is scalable and allows you to get what you need now – and can grow with your business if you need to add more phones and features.

Reliable service

Get a dedicated connection that guarantees voice traffic will not be impacted by internet use.

Low cost

With Hosted Voice, there is no need to purchase or maintain expensive phone equipment. Simplify your bill with no hidden fees and a flat rate per phone per month.

Stay connected

Easily communicate with employees and clients through the Mobility and Unified Communications features from your desktop phone, laptop, or mobile device.

Powerful phones and features

We provide a wide range of phones and features to enhance productivity. And because it’s web-based, updates with new functionality can easily and automatically be pushed out to you.


Our Mobility applications keep your employees connected to each other and the office by extending access and control of their Hosted Voice desk phones to their laptops and mobile devices.

This secure, remote connection to the office phone allows them the flexibility to work anywhere but still answer calls coming into the company.

Stay current with new features and functionality

Since Hosted Voice is cloud-based, we continually push out new features and functionality.

Examples include:

  • Cloud Contact Center will provide you greater visibility into your call center through reports and dashboards.

  • Unified Communications will keep your staff better connected through internal chat features and text messaging.

See below for information on our seat structures and list of features for each.

Three great packages: Essential, Express, and Premium

We have designed feature packages to support different user types and applications to help you meet your company’s specific needs.
Select the perfect one for your business.

ESSENTIAL (Phone only)

Essential seats are for frontline staff or common areas typically not associated with a person.

  • Handset required with Seat
  • Limited features, no portal access

Call capabilities can be limited to meet your specific requirements per seat.

Recommended for areas such as:

  • Conference rooms, warehouses, and lobbies

EXPRESS (Phone, Messaging)

Express seats offer a core set of Unified Communications tools that empower employees and keep them connected. These tools include voicemail, mobility, and SMS. Additional features, such as ConnectNow, Astound’s web conferencing solution, and other advanced features can be added on to meet your specific needs.

  • No handset required with Seat
  • 10 to 100 ConnectNow attendee count (add-on)

Recommended for:

  • Office, mobile, or hybrid workers
  • Small, medium, and even large businesses

PREMIUM (Phone, Video, Messaging)

Premium seats expand on the core set of UCaaS features included in the Express seat by adding voicemail transcription and ConnectNow (25 attendee count). You also have access to the full complement of features offered today, such as Cloud Contact Center, which can be used by supervisors and managers.

  • No handset required with Seat
  • 10 to 500 ConnectNow attendee count (add-on)

Recommended for:

  • Office, mobile, or hybrid workers

Features Essential Express Premium
Unlimited Local, Regional, and Long Distance
High-Definition (HD) Voice
24/7 Customer Support
Multi-site Support
Phone Handset Required Add-on Add-on
Voicemail Add-on
Voicemail Speech to Text Transcription X Add-on
User Portal X
Administrator Portal X
Call Forwarding
Advanced Call Forwarding X
Call Screening X
On-Demand Call Recording X
Call Logs X
Mobile Apps for iOS & Android X
Softphone for PC or Mac X
Presence and Status X
Unlimited Instant Messaging X
Unlimited SMS Text Messaging X
ConnectNow – Unlimited Video Conferencing X Add-on (Max 100 Attendees) 25 included (Max 500 Attendees)
Audio Conferencing (Voice only) – participant count (25, 50, 100) X Add-on Add-on
E-Fax (inbound only with dedicated number X Add-on
Cloud Contact Center X Add-on Add-on

Available Phone Equipment

If you prefer to have phones in the office vs. using the softphone client application, see below for the wide variety of options we can provide as part of your solution.

Polycom VVX 401/411

Poly VVX 411*

  • 12-line phone with HD Voice
  • 3.5″ color LCD (non-touch)
  • Two-port gigabit Ethernet switch
  • Built-in, Autosensing PoE
  • 1 USB Type-A Port

Poly CCX 500

  • 24-line phone with HD Voice
  • 5″ color LCD touchscreen (9:16 ratio)
  • Two-port gigabit Ethernet switch
  • Integrated Bluetooth 4.2
  • 1 USB Type-A, 1 USB Type-C
  • Optional Wi-Fi via USB

Poly CCX 600

  • 54-line phone with HD Voice
  • 7″ color LCD touchscreen (16:9 ratio)
  • Two-port gigabit Ethernet switch
  • Integrated Bluetooth 4.2
  • 1 USB Type-A, 1 USB Type-C
  • Integrated Wi-Fi

Poly Trio 8800

  • Large Conference Room Phone
  • 20-ft microphone range
  • 5″ Color LCD Touchscreen
  • Two-port gigabit Ethernet switch
  • Wi-Fi connectivity
  • USB and Bluetooth-enabled

Poly Rove 30 and B2 Base

  • Drop proof (up to 6.6 ft. / 2 m.)
  • Dust tight and Water resistant (IP65 rated)
  • Microban® antimicrobial product protection
  • Four dedicated line keys
  • High Level DECT™ Security
  • Excellent call quality, even in noisy environments

  • All VVX/CCX phones include console, handset, handset cord, desktop stand, and external universal AC/DC adapter
  • Poly CCX 500 / 600 open SIP model only with handset and are not available with Essential Seats
  • Contact us for additional equipment offerings or questions regarding software-enabled features and capabilities

Learn more about Hosted Voice