Astound Business July 5, 2023
Wave Business Contact Center

Cloud Contact Center

OmniChannel Means Omni-Available — Anytime, Anywhere

Enhance your customer’s experience with our cloud-based Contact Center

Thanks to built-in omnichannel capabilities, communication modes such as voice, web-chat, email, SMS, and social media integration — or any combination during any interaction — are available.

We offer everything you need to drive contact center performance.

Delight customers, equip agents, empower supervisors, and guide administrators, improving access, engagement, and satisfaction across locations and communications platforms.

Schedule Manager helps optimize your workforce and balance staff resources against demand

  • Custom IVR Integrations & Self-service applications (DB Data Dips, Intelligent Routing, Payment IVRs etc.)*
  • Customizable Interactive Voice Response (IVR) helps direct your customers to the right agent or information using their voice
  • *Requires professional services

Enhance the quality and efficiency of your call center

  • Evaluator empowers supervisors to review, score, and provide feedback on agent-customer interactions
  • Desktop and web application
  • Enhanced supervisor calling abilities: monitor, whisper, and barge
  • Supervisor reporting: Agent/Group Activity; Historical; Call queue and active call reports; Report scheduling

Learn more about Contact Center