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WHITE PAPER

UCaaS: Facilitating Teamwork in a Remote World

Learn how Unified Communications as a Service (UCaaS) can simplify team-based communication and collaboration, support employee mobility and save money for your organization.

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Leverage the power of the cloud

When implemented properly, Unified Communications (UC) offers significant savings and a fast ROI by integrating multiple messaging modalities—voice, video, text/chat, email, screen sharing and presence—into a single application. Enterprises that have embraced UC have now come to rely on collaboration more than ever.

In our whitepaper, Unified Communications & Collaboration: Facilitating Teamwork in a Remote World, you’ll learn about the factors driving the growth of unified communications, the benefits it brings to businesses that have embraced remote collaboration technology and some tips for the successful adoption of UCaaS in your organization.

UCaaS white paper

Trends in the UC and UCaaS space

The primary drivers for UCaaS adoption continue to be cost and scale. IT buyers like the predictability of subscription-based cost models and being relieved of the responsibilities of equipping and maintaining the service. The ability to only pay for what they consume, the flexibility to freely scale services as needed with automated provisioning, support for growing mobile user populations, integrated security features and disaster recovery capabilities are the primary motivations for businesses to move to UCaaS.

Voice over Internet Protocol (VoIP) calling enabled businesses to affordably access a number of advanced telephony services like multiple extensions with voicemail, call forwarding, call recording, voice to text translation and automated directories with interactive voice response.

Unified Communications builds on the foundation of VoIP calling to integrate multiple communication methods within a business, including telephone calls, multi-point video conferencing, instant messaging, voicemail, email and fax over the internet.

UCaaS is a cloud-based deployment method for delivering advanced communication services like text messaging, voice communications, and browser-based video conferencing as a single, coordinated service.

Unified Communications as a Service:

  • Simplifies team-based communication and collaboration, facilitating video calls, group decision making and ensuring everyone is working with the latest data.
  • Removes physical barriers to acquiring the best candidates for the job, regardless of where they live.
  • Supports mobility, allowing employees to be reached anywhere on any device.
  • Offers a cost-effective means to reduce office density by allowing employers to have a mix of in-office and remote workers.
  • Maintains customer engagement with features like SMS messaging, two-way-texting, push notifications and chat bots.
  • Saves money because companies can lease services rather than having to purchase and upgrade hardware or add dedicated IT staff to maintain a secure UC infrastructure.
  • Get input and feedback from future users on technology selection.
  • Identify short-term and long-term communication goals.
  • Choose a single service provider whose solution is based on open standards.
  • Make sure the solution supports all operating systems.
  • Confirm what features are standard with implementation.
  • Run a pilot program among a select group of users before deploying the system company-wide.
  • Get professional help from an experienced UC services provider.
View the White Paper

Partnering to Solve Your Complexities

Astound Business meets you where you are and how you want to communicate. We're focused on taking out friction points and delivering solutions that scale.

Listening & Discovery

Understanding the key issues that need to be solved is first, we won’t sell you a fixed set of products. We listen and provide a diversity of connectivity solutions aligned to your specific business. Up front, our experts learn how your business works, to uncover how things could be done differently to find efficiencies and new profit centers. Getting the pulse of our clients, then right-fitting solutions and delivering on time is how we operate.

Solution Planning & Design

Meeting your needs where you are, technical experts provide unique solutions by creating a project plan that covers scope, timing, cost and execution. A dedicated account team aligns to design a custom network that delivers secure connectivity. From kick-off to site survey to construction and integration — your account manager and solutions engineering team provides comprehensive project management.

Implementation

You’ll receive end-to-end build management from a dedicated account manager and an implementation driven by local experts. We are never bureaucratic. We respect your time, while handling all the details. We offer flexibility in infrastructure and expansion, where others can’t, through dark fiber delivery.

Monitoring & Maintenance

Focused on your connectivity, we care about our own network and are not overextended. Experienced staff are monitoring the infrastructure around the clock to deliver stability, while adhering to SLA metrics. We pick up the phone immediately. Astound’s organizational structure is set up for superior response & support.

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Disclaimers

Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. Learn more on why speeds may vary. To view Astound’s FCC Network Management Disclosure see below. Modem required for Internet service. Wi-Fi Security provided by eero. ±Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area.

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Available phone services may vary based on market and location. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply. Read phone equipment and battery backup details. CA/OR RESIDENTS: pricing for phone does not include 2% Regulatory Administration Fee.

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