Click on the accordion tabs below to get answers to our most frequently asked questions.
How to read your monthly bill+
Below are 2 links to a set of PDFs that provide an overview of the information that will appear on your bill each month so you will know exactly what you are paying for and what to expect.
We will explain things that may differ from your regular monthly rate, like one-time and prorated charges if you add services to your account. And your statement alerts you with the important information regarding your services.
Your bill is easy to read. You’ll quickly find the information you are looking for. Whether it’s an overview of your account or all the details, we’ve got you covered!
How to return equipment+
Returning equipment is a simple process and Astound Business Solutions can supply you with the prepaid FedEx shipping label.
Learn how to start your return.
How could sun outages affect my TV service? +
What are Sun Outages?
Twice a year, you may experience some degree of television interference due to “sun outages.” Such outages are caused by a phenomenon called “solar satellite interference.” These brief outages occur when the sun passes directly behind satellites transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.
When do sun outages happen and how long do they last?
Sun outages occur every year, in Fall and Spring, and last approximately about a week each time. They occur before the Spring equinox (February/March) and after the Fall equinox (September/October). The exact time and duration will vary from channel to channel. This is due to channels being received off different satellites in the arc. Each satellite is affected at a different time as the sun moves across the satellite arc.
What kind of outage/interference can I expect?
During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time. The approximate times for signal loss will be between 10:30am and 5:30pm ET and will last for approximately five to fifteen minutes depending on the size of the dish.
What should I do during a sun outage?
We apologize for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient, and everything will get back to normal. If you have questions about sun outages, please contact us.