It’s No Game to Run a City
1,000 full-time employees spread across City Hall and 20+ facilities. An IT team tasked to support the work of a diverse array of municipal services. Everything from library checkout systems to 911 dispatch to mobile first responders. Yes, it’s safe to say that broadband capacity and network availability are vital to the city of Allen, TX.
This is why finding a dependable connectivity and communications provider was fundamental for enabling Allen’s numerous mission-critical operations. Throw in an immersive global esports gaming event at the city’s primary entertainment complex for good measure, and that old adage for the Lone Star State certainly rings true: Everything is bigger in Texas. Especially the stakes for ensuring that Allen, TX remains online day and night.
The Challenge
- Years of legacy telecom services based on analog trunks.
- High susceptibility to outages and dropped calls during routing.
- Unreliable circuits, problematic to essential and emergency services.
The Solution
- 1 Gig Fiber Dedicated Internet Access (DIA), public Wi-Fi, and Hosted Voice.
- Multiple point-to-point connections across facilities for diversity and resiliency.
- 10 Gig extra-bandwidth, high-availability line to ensure low latency at esport events.
The Results
- Wider, more reliable Wi-Fi at pools, parks, and other public spaces.
- Fast and dependable VPN access for hybrid and remote city staff.
- Low-to-no outages with responsive service for all other routine support.
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