We're here to help!
We’re Astound Broadband powered by Wave, the Gig Speed Internet service provider for Ten Trails.
On this page, you can find your Get Started Guide, get some answers to our most commonly asked questions, tips on how to get the most out of your WiFi, and order additional Wave services for your home.
Connect your entire home
Whole Home Wifi by eero
Full services, best coverage Wifi. Combine the power of eero for fast, reliable Wifi throughout your home.
*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.
Whole Home WiFi: Activation and installation not included. Up to $15.95 per month includes 1 eero base and 1 eero beacon/device. Each additional eero device beyond that is $5.00 per month, per device. ©2023 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA.
Broadband internet connection is required for TiVo Stream 4K devices and is required to access and receive streaming content. 100 Mbps Internet or higher is required. A compatible TV with a HDMI port is required. To receive 4K features and benefits, a 4K television, a 4K compatible streaming device and an internet connection are required. 4K content is limited to the programming available in 4K format by the content provider. One TiVo Stream 4K is included as an add-on promotional offer and valid for 12 months from installation date; thereafter, price increases to $1.49 per month in months 13-24, regular rates apply thereafter. Additional TiVo Stream 4K devices are available for $0.99/month (each) for 12 months, up to 5 devices total per home. Price for additional TiVo Stream 4K devices increases to $1.49 per month (each) in months 13-24; regular rates apply thereafter.
Astound TV requires Astound internet service of at least 100 Mbps and an Astound TV box. Astound TV boxes are $5/mo. each. An HDMI-capable TV is required for Astound TV service and one HDMI output must be available to connect to your Astound TV box. Cloud DVR is not available on all equipment types. Basic Cloud DVR tier (125 hours) is included with select TV equipment at no extra cost and recordings will be saved for up to 90 days or until space is needed. Astound TV+ app requires compatible device, internet service, at least one Android set-top box rental and TV subscription from Astound. Some features and functions may not be available out of the home. Astound TV+ cannot be streamed outside of the United States. Other restrictions apply. TV rates subject to change. Visit astound.com/rates for more detail.
Astound TV+ app requires compatible device, internet service, at least one Astound TV box rental and TV subscription for in-home use. Content restrictions may apply. Maximum combined 5 simultaneous Live TV and/or DVR streams per account. Access to cloud DVR only available for residential customers. The ability to stream content out-of-home may be limited and is dictated by the content provider. TV programs cannot be streamed outside of the United States.
WA RESIDENTS: unless otherwise specified, pricing does not include a 2% Regulatory Administration Fee.