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How to activate your unlocked phone

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Are you ready to join Astound Mobile?

Do you have a new phone that’s unlocked? Activating is as simple as it gets. Before we begin, check out these frequently asked questions to make sure you are ready.

How do I activate an unlocked phone?

Activating an unlocked phone is simple.

Before activating, you will need to make sure that the make and model of your phone will work on the Astound Mobile Network.

Click here to check your IMEI to ensure compatibility.

Then, you will be able to follow the instructions on the welcome kit and sim card for phone activation. Click here for steps on how to activate your SIM.


Do unlocked phones need activation?

Yes, you will need to activate your phone with a new SIM.


Do I need a SIM card for an unlocked phone?

Yes, in order to have Astound Mobile services on your phone, you will need either a physical SIM card or an embedded SIM (eSIM).

Video tutorial: How to insert your SIM card into an iPhone | View Android video below.

Video tutorial: How to insert a SIM card in your Android phone

Can you just put a SIM card in an unlocked phone?

Yes, you can. However, you’ll also need to ensure that the make and model of your phone can be utilized on the Astound Mobile Network. Click here for more information and how to check your IMEI.


You will also need to purchase a qualifying plan on the Astound Mobile network. Click here to find the best plan for you and your family.


Can I use an unlocked phone with any carrier?

Not necessarily. You will need to check phone compatibility with the network.

Frequently Asked Questions

An unlocked phone is a device that is not tied to a specific carrier or a phone plan. When a phone is unlocked, it means it can be used on other carriers’ networks. If you want to bring your own phone to Astound Mobile, you need to unlock your phone from its current carrier.

Your phone cannot be lost or stolen and must be paid off in full with the associated account in good standing before a carrier will complete your unlock request. Additional information on how to unlock your phone will be provided during setup. If you have more questions on this topic, you can reach out to our care team.

Yes, you can activate your phone today if you have a compatible, unlocked eSIM phone with eSIM there is no need to purchase a physical SIM card. If you’re transferring your current phone number, you‘ll need a few details like your account number, PIN, and Billing ZIP code from your previous carrier.

You can find these on one of your past bills or give your previous carrier a call for assistance. It may take a few hours for your number to transfer. Finally, for a complete overview of the activation process, please click here.

If your phone isn’t eSIM compatible, we can send you a physical SIM card.

Once your SIM and Welcome Kit has shipped, you’ll be able to track your package through the Astound Mobile app. You can also check the status of your order anytime from the app. All orders are shipped via FedEx.

Ready for activation?

To activate your line, visit

Looking for something else?

Check out the Support Center for all Mobile support content.


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