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How to set up your Astound Internet Self-Installation Kit

Woman opens Astound self-install kit

With Astound self-installation, you can set up your equipment at your convenience. Follow these easy instructions to get your Astound internet connected quickly.

Your Self-Installation Kit includes

What your self-installation kit includes

In your Astound Internet Self-Installation Kit you will find:

    • Internet modem
    • Ethernet cable
    • Coaxial cable
    • Power cord
    • Some kits contain eero

Connecting your modem

1 Connect the modem to either end of the coax cable.

2 Then connect the other end of the coax cable to the wall.

3 Plug the power cord into an electrical outlet and the other end into modem.

10 minutes Allow up to 10 minutes for modem to power up.

4 If your kit contains eero: visit our How to set up your eero Whole Home WiFi guide.

Self-Installation Kit diagram

Setting up a wireless connection

If your modem has wireless capabilities follow these steps.

Get network name

1 Collect Network Name (SSID) from the bottom of your modem. This shows the name(s) of the wireless network(s) available. We recommend using the SSID listed after “5 GHz:” on the label but you may use to either.

If you need support, please reach out to the Astound Care team to reset your password.

Setting up wireless Step 1: get network name

Open wireless settings

2 Open wireless settings on your computer and click on the wireless network that has the same SSID as the bottom of the modem and enter the preshared key (encryption) from your modem label.

Express self install kit wireless setup

Tip: Modem placement

For optimal wireless signal and speed, place your modem in an open space, such as on top of a cabinet.

Your connection is all set!

Need more support?
Chat with an agent at or call 1-800-427-8686.

Frequently asked questions

An Astound Internet Self-Installation Kit allows you to install your Astound internet equipment when you are ready. Once you receive your equipment, just unbox, plug in and connect! Clear step-by-step instructions are included and your equipment will be provisioned and ready to start cruising the internet!

Great question. When scheduling an appointment with a customer care agent, or when placing an order on our website, you can choose either delivery by mail or express drop-off.

Astound offers you two ways in which to receive your self-installation kit:

Delivery by mail: Your kit is delivered via mail within 3-5 days of ordering. Prior placing the order, our agent will ensure your order and residence qualify for self-installation.

Express Drop-off: After placing you order, our technician will arrive at your location and:

    • Ensure the network is ready to go outside of your residence.
    • Leave the Astound Express Self-Installation Kit wherever you’ve requested.

Billing starts as soon as you plug in the modem and connect to the internet. If you do not plug in the modem within (14) days of its receipt, billing will begin on day 15 and continue on a monthly recurring basis.

At this time, self-installation is only available for Internet service or Internet Service + Mobile.

That’s a great question. The model of modem depends upon the speed you have purchased and our inventory. We’ll ensure that you have the right modem for the job!

The kit includes a QR code for online instructions. Use a mobile device or tablet to scan the QR code and be directed to the step-by-step guide on our website.

You can also open the PDF to view or print the step-by-step guide.

No problem. Call our Astound Care team at 1.800.427.8686 and they can help reset your password.

You sure can. Just give us a call to give a call at 1.800.427.8686. to get started.

Yes, you will receive the eero(s), modem and QR code for step-by-step installation instructions.

Instructions for installing your eero can be accessed in this guide.

If you have any questions or need support, please chat with us via the on-screen bubble at the bottom right of your screen or call us 24/7 at 1.800.427.8686.

Looking for something else?

Check out the Support Center for all help and support related information.


*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See for why speeds may vary. To view Astound’s FCC Network Management Disclosure see Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

Astound Broadband substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.