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How to power cycle a cable modem or EMTA

Often the first step in resolving network connection issues begins by troubleshooting your modem. In this quick guide, we’ll share step-by-step instructions for power cycling your cable modem or EMTA.

Follow these quick troubleshooting steps to power cycle your modem.

Power cycling your cable modem

Follow these steps to power cycle your modem.

    1. Disconnect power from the router/eero and Shut off the computer
    2. Unplug the modem’s power cord from the wall outlet, not from the back of the modem when possible
    3. Wait about 60 seconds
    4. Plug the power cable back into the wall outlet
    5. The power light should now light up on the cable modem—make sure there is power to the wall outlet and the power cable is plugged in all the way
    6. Turn on the computer and/or plug the power back into the router

Diagram showing how to power cycle modem by removing electrical plug from wall outlet for 1 minute

Third party VoIP provider

If you are using a 3rd party VoIP provider such as Vonage or Skype, there is no reason to perform these steps—if your phone service is working, the internet connection is working.

Power cycling the cable modem in these instances will disconnect your call.

Power cycling your digital phone cable modem (EMTA)

If you are speaking on your digital phone number connected to this device, there is no reason to perform these steps; Your internet connection is already working.

Power cycling the cable modem in these instances will disconnect your call.
 

    1. Disconnect the cord that supplies power to the EMTA
    2. Take off battery cover and remove the back-up battery
    3. Wait 60 seconds
    4. Plug power cord back in
    5. Re-install back up battery, and reinstall cover
    6. Wait 30 seconds, then check for dial tone

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Disclaimers

*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

Astound Broadband substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.