Skip to content
Storm Recovery

Storm Recovery: We are continuing to monitor restoration to commercial power in our service areas. As commercial power is restored, we will be assessing all areas where Astound service has been interrupted and working to restore your service as quickly as possible.

Thank you for your continued patience as we recover from Hurricane Beryl.

Building your order...

Equipment to bring when you move

Young mixed race couple sets up internet service on their laptop while surrounded by moving boxes

Moving and not sure what to bring with you? We’ve got a rundown of what equipment you’ll need to bring with you in your new place to move or transfer your Astound Broadband service.

Get moving

Internet & TV services for your move

With great moving deals and flexible 2-hour appointment windows available 7 days a week, we’ll have you connected to the entertainment you love before you’ve even unpacked.

Shop moving deals

Astound equipment return checklist

Before you move or transfer your internet service, you’ll need to be sure you have all the equipment Astound provided you for internet, tv and phone along with associated cords and remotes.

Your exact equipment list will vary depending on what services you receive, but in general, this is the equipment you may have on hand when moving:

    • Converter Box
    • Converter Box Remote
    • Modem
    • Router
    • Power cords

While you won’t have all these devices on hand, you will likely have a mix of these items on the Astound equipment list:

    • Converter Boxes – including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box
    • Cable Cards
    • Cable Modems – including Modem, WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi

An Astound Customer Service Agent can provide additional details by looking at your account at what you have.

Learn more: TV equipment and remotes

In addition, you may have the following cords that you should bring when moving:

    • Coaxial cables
    • HDMI cables
    • Ethernet cables
    • All electrical cords and accessories

What equipment do I need to return to Astound if I am moving?

If you are returning your equipment because you are no longer in Astound’s service area, you’re likely wondering where do I return my Astound box? You can return your equipment in person.

Equipment must be returned to the appropriate local office. You can also return your equipment via FedEx using a pre-paid label. Find out how to return your equipment.

In addition, a service technician will pick up your equipment for a fee.

If you are moving to another service area, you must return your equipment to the service area that provided the equipment. You shouldn’t take your equipment with you because your new location might have different equipment.

Installation and activation

All transfers must be scheduled with a technician, you cannot use a self-installation kit. Selfcare information and paperless billing does not transfer; the new account must be registered, then set up for paperless bills.

Still unsure of how to transfer your Astound services smoothly? Visit the Astound support page to find the help you need.

Mobile + Internet + TV

Switch to Astound

Get Astound Mobile, Internet and TV—and save on the best services available.

phone and tv and wifi logo

Looking for something else?

Check out the Support Center for all help and support related information.


Astound Mobile requires Astound Internet service. Coverage not available in all areas. A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2024 Ziff Davis, LLC. All Rights Reserved. All names, logos, images and service marks are property of their respective owners. ©2024 Astound Broadband. All rights reserved.

This website contains instructional information, including from third-party sources, and is intended, but cannot be guaranteed, to be always up-to-date, complete and accurate. Astound does not endorse, and is not responsible for, any third-party content that may be accessed through this website. Any representation or warranty by Astound that might be otherwise implied by information on this website is expressly disclaimed. Astound expressly disclaims all liability or responsibility with respect to actions taken or not taken based on any or all of the instructional information contained on this website. Astound does not warrant or guarantee the availability of any services at any specific time or geographic location or that services will be provided without interruption. Not all aspects of the Astound services function on all equipment and devices. Use of this website is subject to the Web Site Disclaimer and Web Content Accessibility Policy.