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When to contact us

YOUR SITUATION DO YOU NEED TO CONTACT US?
You do not have electrical power at your home. NO. Your home TV, High Speed Internet and Voice services depend on electrical power.
You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services. NO. We are already aware of and working to restore services.
Power has been restored, but your services have not come back online. Try rebooting your modem. If services are still not restored, the network may be affected by storm damage or power outages that affect one of our hubs. Please contact us.
You have electrical power, but your service(s) are not working and others with Astound services are. YES. Restoring your services may require additional technical support. Please contact us.
Power is restored and some of your services are working, but not others. YES. We need to troubleshoot the issue. Please contact us.
The cable line that connects directly to your home (the service drop) is on the ground or damaged. YES. To restore your service, the service drop must be repaired. Please contact us.
YOUR SITUATION
You do not have electrical power at your home.
DO YOU NEED TO CONTACT US?
NO. Your home TV, High Speed Internet and Voice services depend on electrical power.
YOUR SITUATION
You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services.
DO YOU NEED TO CONTACT US?
NO. We are already aware of and working to restore services.
YOUR SITUATION
Power has been restored, but your services have not come back online.
DO YOU NEED TO CONTACT US?
Try rebooting your modem. If services are still not restored, the network may be affected by storm damage or power outages that affect one of our hubs. Please contact us.
YOUR SITUATION
You have electrical power, but your service(s) are not working and others with Astound services are.
DO YOU NEED TO CONTACT US?
YES. Restoring your services may require additional technical support. Please contact us.
YOUR SITUATION
Power is restored and some of your services are working, but not others.
DO YOU NEED TO CONTACT US?
YES. We need to troubleshoot the issue. Please contact us.
YOUR SITUATION
The cable line that connects directly to your home (the service drop) is on the ground or damaged.
DO YOU NEED TO CONTACT US?
YES. To restore your service, the service drop must be repaired. Please contact us.
1 megabit 1 gigabit
= 1,000,000 bits of information = 1,000 mbps
= 1 million bits of data = 1 billion bits of data
100 mbps (megabits per second) 1gbps (gigabits per second)
= 100 million bits of data are transferred per second = 1 billion bits of data are transferred per second
1 megabit
= 1,000,000 bits of information
1 gigabit
= 1,000 mbps
1 megabit
= 1 million bits of data
1 gigabit
= 1 billion bits of data
1 megabit
100 mbps (megabits per second)
1 gigabit
1gbps (gigabits per second)
1 megabit
= 100 million bits of data are transferred per second
1 gigabit
= 1 billion bits of data are transferred per second