All-In-One Home Network Gateway FAQs

The most common questions regarding the Astound All-In-One Home Network Gateway can be found below. For the comprehensive user's guide, please click here.

What do the Main Menu icons mean?

Channels: A vertical menu that lists all available channels
Recorded TV: A list of all of the programs you've recorded
Search: Options to search for programs by titles, keyword, or category
On Demand: Contains the TV On Demand library of all available titles
Home Network: An easy way to enjoy media stored on your computer from the comfort of your TV
SuperTicker: The SuperTicker lets you stay on top of the latest news, sports scores, and stocks without missing your show
Games: A variety of classic games like Blackjack and Slotmachine
Settings: A category that allows you to customize your Home Network
Messages: A place to receive messages about Astound services and updates
Phone: A list of recent phone calls from your incoming lines
TV Music: A collection of TV music channels to match your taste and mood
News: A filter that displays all of the 24-hour news channels and current news programming
Kids: Access all children's programming in one consolidated list
Sports: A filter that displays all available sports content
Movies: A filter that displays all available movies, including live and recorded TV as well as TV On Demand
HDTV: A filter that displays all of the high-definition content
Favorites: A filter that lets you add your favorite TV, video, photo, and music content to one convenient place

What can I do from the Main Menu?

TIME: With the current time, you'll know when your show begins.

CURRENT CHANNEL: Displays the channel that is playing in Mini TV. If the program is recorded, an icon will display the current status (i.e. play or pause).

MINI TV: Lets you keep watching your program while you browse.

FOCUS: The current selection is in the focus area of the menu. When cards are in focus, they appear raised and highlighted.

VERTICAL LIST: Contains all of the items in the current horizontal category.

INFO PANEL: Depending on the item in focus, this area either provides more information about that item or a selection of choices for that item.

CARD: Items in vertical lists are called cards.

CATEGORY: Items in the horizontal band are called categories. When a category is in focus, the name of the category appears in the top of the focus area.

How does the Action Menu work?

When you press INFO with an item in focus, you'll get a list of options for that item in an action menu. Use the up and down arrow buttons to scroll through your action menu options.

Action menus have a focus, just like the main menu. To select an option, bring it into focus and press OK. To close the action menu, either select close or press the left arrow button.

What are Channel Filters?

The main menu contains a group of filter cards that only show you the types of programs for that category. Filters include TV Music, News, Kids, Sports, Movies, and HD. Each filter will display live TV as well as recorded, TV On Demand, and PPV programs that fit that category.

Like the Channels category, the TV Filters have a Change Time Slow card that allows you to browse up to two weeks into the future to see what's on. You can also use the BACK and NEXT buttons to move through time.

TV Filters also have a preview panel to the right that displays upcoming shows for live TV channels in focus and additional information for other types of programs. For live TV channels, you can navigate this panel the same way as the Channels category.

I've pressed MENU, but all I see is a horizontal band.

Once you've pressed the MENU button to bring up the main menu, the top level of choices will appear in a horizontal band; use the left and right arrow buttons to browse through your choices. There are a couple of features to be aware of with the horizontal categories:

  1. Auto Expand
    When you bring a horizontal card into focus, all of the choices in that category will open up in a vertical list.
  2. Navigation Fade Back
    When a vertical list appears, the horizontal navigation fades. Simply pressing the left or right arrow buttons will bring the horizontal menu right back.

How do I Lock and Unlock programs?

Locking by Channels or by Rating

  1. In the Settings category, scroll to the Parental Controls card, and press OK.
  2. Choose settings. You'll be taken to the Parental Controls menu. Use the right arrow to choose TV Ratings, Movie Ratings, or Lock By Channel.
  3. Each card contains a list of the rating systems or a list of channels. Scroll to the format or channel you want to control.

Lock the rating or channel by choosing it, and then pressing OK on the remote. When you lock a rating, all ratings for more restrictive content are also locked. For example, if you lock the TVPG rating, then the TV14 and TVMA ratings are also locked automatically. When unlocking, the reverse is true.


If the V-Chop in your TV is enabled, you may see a black screen after turning to a channel with blocked content. No guide menu, flip bar, sound effects, or any other audio or video are shown or heard. To correct this, change to an unblocked channel, or disable all V-Chip functions and use the parental control features provided by the Media Gateway system to regulate viewing.


Turning Off Parental Controls
To unlock or change all parental control settings, go to the Settings category, scroll to the Parental Controls card, and then press OK. Follow these instructions to unlock selected items:

  1. Press OK with any locked program in focus.
  2. Enter your PIN to unlock all programming temporarily or choose more options to only unlock the current channel.

Unlock for a Specified Amount of Time:

  1. In the Settings category, scroll to the Parental Controls card, and then press OK.
  2. Choose settings (within Parental Controls), scroll to the Set Relock Timer card, and then press OK.
  3. Enter your PIN, if prompted and choose the unlock duration.
  4. Once set, you'll see the selected relock time indicated.

How do I use the Parental Controls feature?

RATING: You can lock individual ratings by pressing OK on the focus. Locking a rating locks all higher ratings above it.

MINI TV: Your current program, if unlocked, will continue to play in the Mini TV.

LOCK ICON: The Lock icon displays if the item is locked.

CATEGORY TITLES: Category titles display the parental control category.

HELP: Help explains details about the currently-selected rating.

How do I create a PIN?

Creating a PIN

  1. The first time you use Parental Controls (or purchase a PPV or TV On Demand program), the system asks you to create a PIN.
  2. In the Settings category, scroll to the Parental Controls card, and press OK.
  3. Press the numbers on the remote to enter a four-digit PIN and then enter the PIN again to confirm it.
  4. Choose close.

Changing a PIN

  1. In the Settings category, scroll to the Parental Controls card, and press OK.
  2. Choose settings, use the left arrow to scroll left to the Change PIN card, and press OK.
  3. Enter the old PIN, enter the new PIN, and then enter the new PIN again to confirm it.

You can choose to turn off the PIN prompt before a TV On Demand or PPV purchase from the Parental Control section. Select the On Demand/Pay Per View card and press OK to turn the PIN prompt on or off.

What do the lights on the front of my device mean?

The following LED displays are visible on the Astound All-In-One Home Network Gateway Server:

  • Power LED: Appears when the Home Network Gateway Server is currently powered on.
  • Link LED: Appears when a computer is connected directly via Ethernet to the Home Network Gateway Server.
  • Tel1 LED: Appears when the first telephone line is provisioned and functioning.
  • Tel2 LED: Appears when the second telephone line is provisioned and functioning.
  • Battery LED: Appears when the battery is present and charged.
  • MOCA LED: Appears when the Home Network Gateway Server is currently connected to a Gateway Client.
  • WiFi LED: Appears when the WiFi is on and connected.
  • Recording: Glows red when the Gateway Server is currently recording.

What is the Mini TV?

The Mini TV lets you keep an eye on what you're watching while you're browsing the menu. The Mini TV will show you what's currently playing. To enjoy the media in the Mini TV full-screen, press ZOOM on your remote control. To watch Live TV regardless of what's playing in the Mini TV, press LIVE TV.

How do I connect my internet home network?

Home Network allows you to stream media from any server in your home, such as your computer, to your Astound All-In-One Home Network Gateway. Because the Gateway Server is DLNA-based, it is completely plug and play; if your computer is connected to your home network and has a DLNA server, you should automatically see that computer listed in the Home Network category of the main menu.


To make sure that Home Network will function properly, make sure that:

  • Your computer is set up to share content according to your server's instructions
  • Your server software is not blocked by a Firewall.


Although any DLNA server will work with Home Networking, the following DLNA servers have been fully tested with your Astound All-In-One Home Network Gateway:

  • Windows Media Player
  • TVersity Media Server
  • Windows Media Connect
  • Twonky Media Manager
  • Media Mall PlayOn

How does my computer connect to the device?

When you first bring the Home Network card into focus, you'll see all of your connected devices. If one isn't showing up, select Search for Media Servers and choose Search. If connected properly, any new devices will then appear.

How do I access my computer files on the device?

  1. To access your content, choose the device that interests you, and press OK.
  2. To open a folder of content, press OK.
  3. If you have an individual file selected that you would like to play, press OK.
  4. If you have a folder selected, and you would like to view a list of options for the content of that folder, press INFO.
  5. Supported files include: JPEG, GIF, BMP, PNG, MP3, WMA, AAC, LPCM, MPEG-1, MPEG-2, MPEG-4, H.264, and WMV.
  6. Content that is protected by Digital Rights Management (DRM) will not be accessible.

How can I add an external hard drive to my device?

You can expand the amount of hard drive storage on your Gateway Server by connecting a DVR-certified eSATA external hard drive. When you first connect the external hard drive to the Gateway Server, you'll see a dialog on all connected Gateway Clients indicating that the drive needs to be formatted.


You can choose to respond on any Gateway Client; formatting can take up to 30 minutes, and you will lose any existing content on the drive.

Before you physically disconnect an external hard drive, you must eject it using software. Although the external hard drive is connected only to the Gateway Server, you can eject any external hard drive using any Gateway Client.


To do this, go to the Settings category on the main menu and choose External Hard Drive. Choose disconnect and wait for notification that you may now disconnect the drive.

Setting Up Your External Hard Drive:

  1. Plug the eSATA connector into the eSATA port on the rear of the Gateway Server.
  2. Wait for the confirmation on all of your Gateway Clients that the Astound Gateway Server recognizes the external hard drive. You will receive this confirmation on all Gateway Clients and can respond on any that's convenient.
  3. If this is the first time this hard drive has been connected to this system, or if the hard drive is not properly formatted for any reason, the system will ask if you want to reformat the external hard drive. Reformating deletes all data on the hard drive. Select yes to confirm the reformatting of the external hard drive.
  4. Once the external hard drive is recognized and properly formatted, the scheduler will include the additional space in scheduling decisions.


Disconnecting Your External Hard Drive:
Disconnecting an external hard drive while it is in use can result in corrupting stored data.

  1. Manually stop all recordings in progress by selecting the program card in the main menu, and then choosing stop recording.
  2. In the Settings category, select the External Hard Drive card.
  3. Select disconnect, then press OK.
  4. You may be presented with a message that the drive is still busy. If this happens, please repeat the disconnect process at a later time.

How does the Caller ID on TV feature work?

Your All-In-One Home Network Gateway comes with Caller ID services. When you first begin using the service, on-screen caller ID is turned on by default. When you press OK with the phone card in Settings selected, you'll be able to turn off both the Caller ID and Call List features for each individual phone line.


You'll see each phone line listed along the horizontal band, with the options for each in the vertical. To turn a feature off, press OK to clear it. You'll also be able to customize the display time for call indicators that appear when you have an incoming call.