Digital Video Recorder (DVR) FAQs

General FAQs

Can I record content from my DVR onto a DVD?

No. Content recorded to your DVR has copy protection, which keeps the content from being recorded by or to another device.

Does the DVR require a connection to a phone line, or an ethernet connection?

No, the DVR and application uses the existing coaxial cable connection. No extra phone lines or network components are needed.

Can I remove the hard drive and view or copy the recordings elsewhere?

No. All the DVR recordings are encrypted and cannot be digitally copied or viewed in another device.

How many hours of TV programming can I store on my DVR?

The hard drive capacity of every DVR varies by receiver model number. For more information on what your specific DVR hard drive capacity is, please consult your receiver's equipment guide. Note that high-definition programming takes up more space on your DVR than standard-definition programming does.

Can the DVR record and playback High Definition programs?

Yes, but only if you have an HDTV with the proper connections.

Can I attach my own external hard drive to an Astound DVR?

We are able to authorize the eSATA expansion port on select DVR box types. This will allow you the ability to connect your personal external eSATA hard drive to our DVR system for added recording capacity.

Compatible DVR Boxes

Manufacturer System
ARRIS Home Network Gateway
Cisco Explorer 8240 HDC
Cisco Explorer 8300
Cisco Explorer 8300 HD
Cisco Explorer 8300 HDC
Cisco Explorer 8642 HDC
Motorola DCH3416
Motorola DCT3080
Motorola DCT3412
Motorola DCT3416
Motorola DCT6412-P3
Motorola DCT6416
Motorola DCT6416-P3
Motorola DCX3101
Motorola DCX3110
Motorola DCX3400
Motorola DCX3400-M
Pace TDC779X

 

Recommended Hard Drives*
Western Digital My DVR Expander 500 GB eSATA Edition
Western Digital My DVR Expander 1000 GB eSATA Edition
Seagate Showcase 500 GB eSATA Interface
Seagate Showcase 1000 GB eSATA Interface
G Technology G Drive eSATA 2 TB (Cisco/Scientific Atlanta Only)

To activate the eSata port on your DVR,give our technical support department a call at 1-866-928-3123.

To connect your personal eSata after the eSata port has been activated, follow the instructions below:

Motorola set top boxes (DVRs):

  1. Turn off the cable box.
  2. Plug the eSATA drive into the port on the back of the DVR.
  3. Turn on the cable box using the on/off switch on the front.
  4. Turn on the eSATA drive and wait approximately one minute.
  5. A window will appear on the TV screen indicating that an external hard drive has been installed. Follow on-screen instructions for formatting.
  6. A new window will appear on the TV screen when the formatting is complete.

 

Cisco (Scientific Atlanta) set top boxes (DVRs):

  1. Turn off the cable box.
  2. Plug the eSATA drive into the port on the back of the DVR.
  3. Turn on the cable box using the on/off switch on the front.
  4. Turn on the eSATA drive and wait approximately one minute.
  5. A window will appear on the TV screen indicating that an external hard drive has been installed, then a confirmation prompt will ask you to press the A key on the remote.
  6. A new window will appear on the TV screen asking you to confirm formatting of the external drive pressing A on the remote.
  7. A window will appear indicating that the drive is being formatted.
  8. A new window will appear on the TV screen when the formatting is complete.

* Listed eSata drives have been tested and verified to work. Other eSata Drives may or may not work. 

Do Parental Controls carry over to DVR recordings?

Yes, if you block programs, those settings are carried over to DVR recordings. For example, if you decide to block all programs with a certain rating, programs with that rating will still be recorded, but you cannot play them back until you enter the correct PIN.

How long can I pause live TV?

Your DVR has a recording buffer that can temporarily store live programming. After being on pause for an hour, or once your DVR's recording buffer is full, the program will resume playing from the point at which it was paused. Please note that the pause time may vary depending on whether the programming is in standard definition, or high definition.

Can I record TV On Demand and Pay-Per-View programs on my DVR?

You cannot record TV On Demand programming, as recording is not available for that channel. However, you can record Pay-Per-View programming, if you have first purchased the event. In that case, wait for it to begin playing, and then record it like any other live program. You cannot setup a Pay-Per-View event to record in the future.

How will I know when I'm almost out of recording space?

When you try to schedule the next recording, a warning will appear on the Confirm Recording screen. Also, you can see what percentage of recording space you have used by accessing the list of recorded programs on your DVR.

Do I have to press the remote Stop button to stop recording the program when it ends?

No, the recording will automatically stop based on the program run times that you specified on the recording confirmation screen.

Do I have to rewind to the beginning to record a program I've been tuned to since its start?

No, if you have been tuned to the program since the beginning, and the program is one hour or less into its airing, just press Record from any point in the program and you will get the entire program.

Does Astound gather information from what I'm watching or from what I'm recording?

No. We respect your privacy and do not gather or report information on customer viewing habits.

How many channels can I record at one time?

You can record two channels at one time. While recording two live shows, you can also play back one pre-recorded show.

What does the red light mean on the front of the receiver?

The red light means that either a recording is currently in progress, or that there is a message for you regarding your service. Once you check your messages on the receiver, the red light will disappear. To check your messages, go to the receiver's main menu, scroll through the features listed and select "Messages".

Troubleshooting FAQs

I hear noise coming from my DVR- is that normal?

Yes, the hard drive within the DVR occasionally makes a non-disruptive amount of noise while recording. If unusual, or very loud, noises occur, please contact out technical support representatives at 1-866-928-3123

How can I change the display on my cable box to show the time instead of the channel?

Motorola Cable Box with a front time/channel LED display*

  1. Press the menu button twice on the remote.
  2. Find and select the Setup menu using the remote arrow keys (you may need to scroll down) then press OK/Select on the remote.
  3. Find and select the Cablebox setup sub-menu using the remote arrow keys and then press OK/Select on the remote. 
  4. Under Front LED Display, use the right or left arrow key(s) on the remote to change the option to Current Time or Current Channel.

 

Scientific Atlanta Cable Box with a front time/channel LED display*

  1. Press the Settings button or the Menu button twice on the remote.
  2. Press the A key to bring up More Settings.
  3. Using the arrow keys on the remote, scroll down to Accessories.
  4. Press the right arrow button to highlight Set-top clock and press OK.
  5. Select display.
  6. Choose either Show Time Always, Show Channel Always, or Show Channel when Tuning.
  7. Press OK to accept and Exit when finished.

*The LED display is not available on all Cable Box models including TiVo models.

My DVR/VOD will not play, fast forward, rewind, etc.
  • Make sure the remote is pointed at the cable box and has a clear line-of-sight to the cable box.
  • Make sure the remote is in cable mode by pressing the cable button and making sure it lights up.
  • The remote may need new batteries or may be damaged and/or need to be replaced.
  • Power cycle the box by unplugging the power cord on the back of the cable box for 10-30 seconds and then plugging it back in.
    • The DVR and Video On Demand (VOD) functionality may take up to 10 minutes to return.
    • The guide will show TBA for up to 1 hour as it re-downloads the guide content from our servers.
  • If none of the above works, contact technical support or visit your local Wave store to have one of our friendly Wave employees help with your equipment.