Digital Cable TV FAQs

Do I need any special equipment to watch local broadcast or basic cable channels?

No. To have local broadcast or basic cable you do not need any special equipment. A digital receiver is needed to receive any digital or premium channels included in your subscription. In order to received HD channels, you will need an HD receiver or DVR.

Will I get a better picture on basic cable channels with a digital receiver than without?

Yes. Digital Cable channels can have a clearer picture and sound than analog cable channels.

What are the Digital Music channels?

The Digital Music channels are a feature we offer in select cable TV subscription packages which offer interruption-free, CD-quality music in a variety of genres. This service requires digital equipment.

I see no picture and/or hear no sound on my TV.

Most video issues can be resolved by checking your cable receiver connections and the settings on your TV. For more information on the optimal receiver connection setup for your equipment, please see our equipment page.

My remote control does not work.

  • Make sure the remote control batteries are good.
  • Point the remote control directly at the Astound digital receiver when changing channels.
  • Make sure you have properly programmed the remote control.
  • Feel free to reference our remote control troubleshooting guides for more help.

My Astound digital receiver will not turn on.

  • Make sure the unit is properly plugged into an electrical outlet.
  • Make sure all cables are properly connected.
  • Try turning the receiver on via the power switch on the box, instead of using the remote.
  • If a wall switch controls the electrical outlet, make sure the switch is in the ON position.

I programmed my remote, but it will not work on my TV or Astound digital receiver.

Please double check that you have entered the correct code. Try the automatic programming feature on your remote to cycle through all the codes until you find one that works.

Weak batteries may cause the remote to only operate one device or to operate intermittently. Replace weak batteries with new alkaline batteries.

Finally, make sure that nothing is blocking the signal from the remote control to the TV or digital receiver. Make sure you are pointing the remote control at the correct device and that the correct corresponding device button on the remote has been selected.

What are sun outages?

A sun outage is an interruption in satellite signals caused by interference from solar radiation. Satellites transmitting cable networks can be affected by solar interference as they align with the sun. Sun outages may cause the video on a few channels to break up into blocks for a period of a several minutes. Afterward, the picture usually goes back to normal on its own.

This phenomenon can happen twice a year—before the March equinox (February and March) and after the September equinox (September and October). Sun outages only affect cable service, internet and phone services are not affected.